Support
Contact us
Email [email protected] and we will get back to you as soon as we can — usually within 2 business days (Brisbane, Australia time).
Please include your device model, OS version, app version (Settings → About), and a description of the problem. Screenshots help.
Frequently asked questions
How do I manage or cancel my SoniPod Premium subscription?
Subscriptions are billed through the Apple App Store or Google Play. Manage or cancel them in your device's subscription settings: on iOS, Settings → your Apple ID → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Refunds are handled by Apple or Google under their policies.
How do I restore my purchase on a new device?
Sign in with the same store account and use "Restore purchases" in the app's settings. Your entitlement is restored automatically via the store.
How does sync work?
With an account, your subscriptions, queue, and playback positions sync across your devices. Sync data is stored securely in our backend — see the Privacy Policy for details.
How do I delete my account and data?
You can delete your account from the app's settings, or email [email protected] from your registered address. Associated personal data is deleted or de-identified within 30 days, except where retention is required by law.
A podcast is missing or its feed looks wrong
SoniPod uses publicly available RSS feeds and the Podcast Index directory. If a show is missing or outdated, it is usually a feed-side issue — but let us know and we will investigate.